Legal
Privacy Policy
What we collect, why we collect it, and what we do with it. Written to be read rather than skimmed past.
01
What we collect
We collect only what you choose to give us, plus basic technical information that any website receives.
- Information you submit through our forms — name, email, phone, organization, and the details you provide about a property, a housing need or your business
- Messages you send us through the contact form
- Basic technical information such as the pages you visit and general device and browser information
- Information collected by our form protection service to distinguish human submissions from automated ones
We do not collect payment card numbers, social security numbers, bank account details, passwords or government identification numbers through this website. Our forms are designed for contact and lead information only.
02
How we use it
Your information is used to respond to you and to provide the services you asked about.
- To respond to your enquiry and route it to the appropriate part of our team
- To evaluate a property you have submitted
- To evaluate a referral partnership you have proposed
- To send you the guide, kit or resource you requested
- To send you educational updates and offers, where you have consented — you can opt out at any time
- To improve our website, guides and services
We do not sell your personal information. We do not share it with third parties for their own marketing purposes.
03
Who we may share it with
Limited circumstances, limited recipients.
- Service providers who help us operate the website and process form submissions, under obligations to protect the information
- Where you have asked us to connect you with an operator, investor or owner — in that case, the information needed for that introduction
- Where required by law, legal process or to protect the rights and safety of any person
04
Property and referral submissions
If you submit a property or propose a referral partnership, please be thoughtful about what you include.
Please do not include personal health information, clinical records, criminal-history details about a specific individual, or any other sensitive information about a third party in a form submission. If a property or partnership progresses, we will tell you what information is needed and how to provide it appropriately.
Cookies and similar technologies
The website uses cookies and similar technologies that are necessary for the site to function, including the form protection service that prevents automated spam submissions. Where we use analytics or advertising technologies, they are used to understand how the site is used and to measure the performance of our content. You can control cookies through your browser settings, though some parts of the site may not work correctly if you disable them.
Security and retention
We take reasonable measures to protect the information you provide. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. We retain information for as long as needed for the purposes described here or as required by law, and then delete or anonymise it.
Your choices
- You can unsubscribe from our emails at any time using the link in any message
- You can ask us what personal information we hold about you
- You can ask us to correct or delete the information you have provided
- You can ask us to stop contacting you
To exercise any of these, contact us through the contact page. Depending on where you live, you may have additional rights under applicable privacy law.
Questions? Use the contact page and we will answer them. This policy may be updated from time to time; the version on this page is the current one.